COVID-19 support for AUT students

Concerned about how COVID-19 may affect you and your studies? Find out what support is available to help you through this challenging time, and where to find government and community advice on the COVID-19 situation.

Student support

AUT support services you can access

We understand this may be a stressful and uncertain time for you and your whānau. AUT offers a range of support services to help you through this challenging situation.

Support services for students

Taking care of your mental wellbeing

Refer to the Ministry of Health website for more information on managing your mental wellbeing.

Taking care of your mental wellbeing

Need support with grief, anxiety, distress or mental wellbeing?

  • Call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week
  • Access Puāwaitanga, private and confidential counselling sessions by phone
  • Contact the Lifeline 24 Hour Support on 0800 543 354
  • Contact the Central Auckland Crisis Team on 0800 800 717
  • Download the AUT Resilience App – there’s a range of modules covering energy, mindfulness, emotional agility, playfulness, compassion and being connected. Download the app from:

Mental health tips and activities

  • Mental Health Foundation NZ has released “Top tips for looking after mental health and wellbeing during COVID-19 and beyond.”
  • Voices of Help have also released “Top 5 tips to keep on top of your mental health during COVID-19
  • Moderate your news intake. Limit exposure to mass hysteria online: Pick one source you trust (like the Ministry of Health’s website) and check it once per day. If you want to keep checking in with news coverage, take notice of how it makes you feel and set time limits or restrict your news sources to just one or two if you need to
  • If working from home or in self-quarantine, arrange your space so it’s calming (if you can)
  • Add extra time for daily stress relief
  • Practise deep breathing exercises or other modes of meditation by using the AUT resilience app, headspace, YouTube or other apps for guided exercises
  • Stay connected, find ways to talk with your friends. Connect with friends and loved ones through video chats, phone calls, texting, and email. Reaching out to them can help you and them
  • Keep yourself busy with games, books, movies etc
  • Follow Instagram accounts like @thehappynewspaper and @thehappybroadcast
  • Make a routine and stick to it

Keeping active and things to do

  • Don’t start off by doing all the fun stuff first, spread it out
  • Many celebrities are live streaming concerts on Instagram with the hashtag #togetherathome
  • You can download a Google Chrome extension to watch Netflix together with friends that you can’t physically be with
  • Read a book, finish assignments, draw, finish a TV series, do a puzzle, learn a TikTok dance, facetime friends and family, clean out your closet, go for a walk
  • Free workouts can be found on YouTube, Nike Training app etc
  • Keep It Cleaner (KIC) are streaming free workouts online
  • Many gyms are livestreaming classes

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

Complete the COVID-19 request for support form

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

Visit the Student Digital Workspace page on studying and IT, which contains useful and important information for current AUT students, including:

  • Arion
  • Blackboard
  • Student Digital Workspace
  • Office 365, including Microsoft Teams, OneDrive, OneNote etc

Studying and IT

Other useful tools available for you

Other supported services your lecturers may make available to you

Student Medical Centre

You can arrange for a nurse or GP to call you back, to discuss your medical needs. There are phone and video consultations in place.

We are offering flu vaccinations and prioritising students who have compromised immunity.

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and Mental Health

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

R U OK Online

The R U OK Advisor team have an online presence via the R U OK Facebook page. If you want someone to talk to and stay connected with other students, you can join the page and send a message to the team. They are also able to connect you with AUT student services and resources.

R U OK Facebook page 

Information on wellbeing and self-care

We will keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for apple or android.

Student Hub

If you have questions or would like more information about any of our services, including rainbow, disability support and financial assistance, or if you have questions about your enrolment or fees, email

For international students who have an urgent concern, the Student Hub is operating a phone line. Phone 0800 288 864 to connect with the team.


The Employability and Careers team is running an online service, with workshops, career counselling, and online drop-in sessions via live chat. Visit Elab Online to check out what’s available and to register. They will also be launching a new career resources system soon.

Elab Online

AUT Students Association – AUTSA

AUTSA continues to represent your voice and provide the necessary advocacy support to our students. If your wellbeing, accommodation or employment has been impacted recently, contact us at

AUTSA social engagement will continue online:

  • Debate Magazine will be published digitally at
  • AUTSA’s social media will be active throughout this time promoting our #UnitedApart Campaign. Stay connected with us on Facebook and Instagram: @AUTStudentAssociation and use the following Hashtags to join the conversation with us across this period: #UnitedApart #stayaheadofthecurve #autsa

Don’t hesitate to contact AUTSA for assistance. Email us at

Changes to the academic year

Mid-semester break until 22 April 2020

Our mid-semester break has been extended and is running from 22 March to 22 April. All previous assessments have ceased and you don't need to continue them at this point.

Block learning starts 28 April 2020

AUT is introducing a block learning approach to teaching and learning for the rest of 2020 to help simplify the 2020 academic year for students. You’ll still learn with us on a year or semester programme - it will just be arranged in blocks.

Block learning will provide greater flexibility, making it easier for you to complete your studies when you anticipated. It’s designed to reduce pressure, particularly for students trying to balance work, life and study commitments. This approach will enable us to remain responsive, flexible and agile and remove some of the uncertainties created by COVID-19.

Details about block learning and AUT's COVID-19 response

Advice and support from community and government agencies

Health advice and COVID-19 guidelines

For health advice on Coronavirus, we recommend that you visit the Ministry of Health or Healthline websites:

Student Allowance or Student Loan advice

Read information from the Ministry of Social Development about what could happen to your Student Allowance and Student Loan living costs payments if you can’t study as you normally do.

Download information for students getting Student Allowance or Student Loan

Get help finding the right support for you

Complete the form below if you’d like us to contact you to help navigate what support would be useful for you.

Complete the COVID-19 request for support form